Email support@lmgroup.au. A human reads it and replies inside 2 business days, usually much faster.
Tell us the level number and what happened; a screenshot is gold. Force-quitting and reopening the app fixes most one-off weirdness. Your progress is safe: it saves after every level.
That is partly on purpose, but if a specific level feels impossible rather than hard, tell us which one. Every one of the 1,000 levels is the same for every player on earth, so a level number is all we need to reproduce exactly what you saw. We tune with real reports.
You do not open a salad world by reaching a level number. You open it by holding everything its act handed you. The gate screen shows which pieces you are still missing.
Ads keep OVERRIPE free. One full screen break turns up between cleared levels: never after a loss, never during a level, and never at all until you have cleared ten. The bonus videos in the shop are always your choice.
Only to serve an ad. Every level plays offline, and there is no account to sign in to.